{
  "source": "Cooked Index — occupational AI risk register",
  "page": "https://cookedindex.com/jobs/office-and-administrative-support-workers-all-other/",
  "methodology": "https://cookedindex.com/methodology",
  "notice": "Verdicts are re-examined as evidence accumulates. Re-fetch before relying on this; the page above always carries the current score.",
  "scored_at": "2026-08-11",
  "model": "claude-opus-5",
  "occupation": {
    "title": "Office and Administrative Support Workers, All Other",
    "soc_code": "43-9199",
    "category": "Office",
    "us_employment": 192260,
    "median_annual_wage": 45670
  },
  "verdict": "COOKED",
  "risk_resistance": 22,
  "contested": false,
  "near_boundary": false,
  "dimensions": {
    "task_resistance": 6,
    "embodiment": 6,
    "liability_shield": 1,
    "trust_premium": 5,
    "judgment_accountability": 4
  },
  "reasoning": {
    "task_resistance": "The daily loop — keying intake forms, looking up account or record status, drafting routine correspondence from templates, updating trackers, routing tickets to the right department — is exactly what document-understanding and workflow tools ship today, and a 6 rather than a 2 only reflects the exception cases: the form that arrives half-legible, the request that fits no category in the system, the internal process nobody documented that lives in your head.",
    "embodiment": "You are on your feet some of the day — carrying signature packets between floors, pulling and refiling physical records, stocking supply cabinets, escorting visitors, jamming the copier and unjamming it — but that movement happens on a known floorplan with predictable objects, which puts it at 6 rather than the 13+ of field work where the environment itself is unpredictable.",
    "liability_shield": "There is no license, no registration, no continuing-education requirement standing between your job and someone else doing it; if a form you processed was wrong, the manager or the licensed professional who relied on it answers for it, and the 1 rather than 0 is only because some postings ask for a certificate or notary commission that anyone can obtain in weeks.",
    "trust_premium": "Coworkers know your name and route hard requests to you because you know which supervisor actually approves things — that internal reputation is real — but the external customer or client rarely knows who processed their paperwork and would not notice a different name on the reply, which caps this at 5.",
    "judgment_accountability": "Your discretion is bounded: choosing which queue a request belongs in, deciding whether an incomplete submission gets bounced back or fixed in-house, flagging something odd upward — the consequential calls on approval, spending, and policy exceptions go to a supervisor, and a 4 rather than 8 reflects how narrow that band of independent decision is."
  },
  "rationale": "This is the BLS catch-all bucket for clerical roles that don't fit elsewhere — form processing, data lookup and entry, correspondence drafting, scheduling, records maintenance, routing requests through internal systems. Nearly all of that is text-and-screen work that current AI plus workflow automation already handles at usable quality, and none of it requires a license or personal accountability. What holds on is the physical and interpersonal residue: walking documents around, handling badge access and visitors, chasing people who ignore the system, and fixing the cases where the workflow breaks.",
  "outlook": "Headcount in this bucket shrinks steadily through the decade as intake, drafting, and routing get absorbed by software; the jobs that remain are the on-site, exception-handling, and system-administration slices.",
  "what_would_raise_it": {
    "levers": [
      {
        "dimension": "task_resistance",
        "change": "Task-mix shift toward exception handling: as document-processing and correspondence tiers are automated, the residual job becomes chasing non-responders, reconciling records that disagree across systems, and unblocking cases the workflow rejects. This is a genuine two-tier occupation, but the judgment tier is thin and typically gets folded into one supervisor rather than sustaining headcount.",
        "plausibility": "already happening",
        "would_add": 3
      },
      {
        "dimension": "embodiment",
        "change": "Consolidation of the role into on-site facilities/front-desk duties — badge issuance and visitor escorting under building security policy, wet-signature and notarized document handling, secure physical records custody (HIPAA/CJIS-style paper controls, court clerk paper filings). Where an employer merges the clerical residue into a physical-presence post, the embodiment share of the day rises.",
        "plausibility": "plausible",
        "would_add": 4
      },
      {
        "dimension": "liability_shield",
        "change": "Narrow routes exist only for specific sub-roles: state notary commissions (and the state-by-state remote online notarization rules that keep a commissioned human in the loop), and court-clerk or election-clerk statutory duties where a named human must certify a filing or chain of custody. If an employer requires the clerk to hold a notary commission or a CJIS/HIPAA-designated records-custodian designation, a small personal-accountability floor appears.",
        "plausibility": "plausible",
        "would_add": 3
      },
      {
        "dimension": "judgment_accountability",
        "change": "Formal designation as the named human in the loop for automated decisions — e.g. Colorado SB 24-205 and EU AI Act Art. 14 style requirements that a person review and be able to override adverse automated determinations affecting individuals (benefits eligibility, scheduling denials, records corrections). If a clerical post is the designated reviewer of record, the role starts owning consequential calls it currently only routes.",
        "plausibility": "plausible",
        "would_add": 4
      }
    ],
    "ceiling_note": "No realistic route to a higher trust premium: buyers do not choose a vendor or agency because a human did the form processing, and the work is invisible to the end customer. The liability and human-in-the-loop levers also tend to concentrate accountability in one designated person per office rather than preserving the current headcount, so scores can rise for the surviving role while the occupation still shrinks sharply. Realistic ceiling is low 40s and only for the sub-slice that becomes notary/custodian/reviewer-of-record."
  },
  "adjudication": null,
  "employment_history": {
    "points": [
      {
        "y": 2017,
        "emp": 209070,
        "wage": 35590
      },
      {
        "y": 2018,
        "emp": 196570,
        "wage": 34850
      },
      {
        "y": 2019,
        "emp": 188360,
        "wage": 35470
      },
      {
        "y": 2020,
        "emp": 175600,
        "wage": 35890
      },
      {
        "y": 2021,
        "emp": 147140,
        "wage": 37900
      },
      {
        "y": 2022,
        "emp": 174590,
        "wage": 38660
      },
      {
        "y": 2023,
        "emp": 172020,
        "wage": 43230
      },
      {
        "y": 2024,
        "emp": 195890,
        "wage": 46040
      },
      {
        "y": 2025,
        "emp": 192260,
        "wage": 45670
      }
    ],
    "from": 2017,
    "to": 2025,
    "change_pct": -8,
    "comparable_from": 2019,
    "spans_soc_revision": true
  },
  "pivots": [],
  "license": "https://cookedindex.com/terms"
}