Linked from the reporting below. A company appearing here does not
mean these roles were cut — it means automation was reported in work
these occupations do.
Every line links to the article it came from. We summarise; we do not
reproduce. If something here is wrong or out of date, tell us — corrections ship
with credit.
Klarna states its AI assistant handled two-thirds of customer service chats in its first month — 2.3 million conversations — and describes this as equivalent to the work of 700 full-time agents. The figure is the company's own workload-equivalence estimate, not a reported layoff count.