16 reported cases of AI and automation changing specific work — 12 of them things a named organisation has actually done, across 8 employers. Reporting spans Oct 20, 2022 to May 20, 2026.
13 reports Medical Transcriptionists COOKED
2 reports Pharmacists EXPOSED
2 reports Pharmacy Technicians EXPOSED
1 report Customer Service Representatives COOKED
1 report Medical Records Specialists COOKED
Insurance Business reports that insurer Tower has deployed an AI-enabled contact centre, reducing customer call handling times.
Reported that an AI clinical scribe tool has been rolled out across all emergency departments in New Zealand, documenting clinician-patient consultations.
RNZ reports emergency department doctors in New Zealand using the AI scribe tool Heidi estimate it saves up to 10 minutes of documentation time per patient.
Health New Zealand is reported to have implemented AI scribe tools in hospitals to document clinical consultations.
Healthcare IT News reports New Zealand's national health system is expanding its AI clinical scribe rollout to emergency mental health services.
PharmacyToday reports that an AI-driven dispensing robot has been installed at a pharmacy in Taupō, New Zealand, described as the first of its kind there.
RNZ reports that AI scribe tools for documenting clinical notes are in use in New Zealand hospital emergency departments.
Stuff reports New Zealand hospital emergency departments have begun using an AI scribe tool to reduce clinical documentation work.
NZ Doctor reports that Heidi's AI clinical scribe is to be rolled out across emergency departments in New Zealand.
IT Brief New Zealand reports that the Heidi AI clinical scribe is to be rolled out across all emergency departments to reduce clinician documentation work.
RNZ reports an AI scribe tool has been rolled out to New Zealand hospital emergency departments to reduce clinicians' documentation work.
NZ Herald reports the AI scribe tool 'Heidi' is being rolled out across New Zealand hospital emergency departments to document clinical consultations, with questions raised about transcription errors and patient privacy.
Healthcare IT News reports that general practitioners in New Zealand are adopting AI scribe tools to handle clinical documentation.
A PR Newswire release states Health New Zealand has approved iMedX's ambient AI scribe tool for use by clinicians.
Healthcare IT News reported that New Zealand's Te Whatu Ora has endorsed two ambient AI scribe tools for clinical documentation use.
Stuff reports a pharmacy in Taranaki has installed a robot to check pill dispensing, said to be the first of its kind in the region.