Home Depot

Occupations on the register this touches

Linked from the reporting below. A company appearing here does not mean these roles were cut — it means automation was reported in work these occupations do.

Retail Salespersons EXPOSED · 36/100

Customer Service Representatives COOKED · 20/100

What has been reported

Every line links to the article it came from. We summarise; we do not reproduce. If something here is wrong or out of date, tell us — corrections ship with credit.

• deployed · Apr 23, 2026 · Retail Dive

  Retail Dive reports Home Depot has added AI phone agents to handle incoming calls at its stores.

  source · affects Retail Salespersons, Customer Service Representatives

• deployed · Apr 22, 2026 · Customer Experience Dive

  Customer Experience Dive reports Home Depot has added AI phone agents to handle customer service calls.

  source · affects Customer Service Representatives

• deployed · Apr 22, 2026 · HBS Dealer

  Trade publication HBS Dealer reports that Home Depot is using AI in its customer service operations.

  source · affects Customer Service Representatives

• deployed · Sep 16, 2025 · Retail Customer Experience

  A Chicago man filed a lawsuit alleging Home Depot used facial recognition technology at self-checkout stations, reported by Retail Customer Experience.

  source