COOKED
The core job is reading inbound customer letters and emails, pulling the relevant record, and composing a reply from templates or standard language — this is precisely the task current language models perform at usable quality and near-zero marginal cost. There is no license, no physical component, and no signature requirement; the discretion involved is choosing which approved response applies. Employment is already tiny (about 4,300 nationally) after decades of decline, and the remaining roles are concentrated in escalation and exception handling.
Core tasks are already automatable. Composing a claim-denial explanation or a billing-adjustment letter from a customer's file and a library of approved paragraphs is a text-in/text-out task with the record already in the CRM — a 3 rather than a 10 because even the escalation letters follow standing language that legal or compliance pre-cleared, so there is no step in the workflow that requires leaving the screen or generating language nobody has approved before.
Fully desk- and screen-based. The only physical element left is occasionally routing something to the mailroom or stuffing an enclosure; the 2 reflects that even that is print-and-fold in a climate-controlled office, and most correspondence now goes out as email or portal message.
No licence, no signature requirement. No state licenses correspondence clerks, and the letters you draft go out over a department name or a manager's block signature — you are not the named party on anything, which is why this sits at 1 rather than the 5-6 a role with a voluntary certification would get.
Anonymous artifact production. Customers who write in are attached to resolving the complaint, not to you — the 4 rather than a 0 acknowledges that in smaller insurers, credit unions, and utilities you may handle the same repeat correspondents and internal account managers over months, so a name and a tone are recognized even though the letter is signed institutionally.
Executes defined procedures on defined inputs. You decide which approved response fits, whether a case exceeds your adjustment authority, and when to hand it to a supervisor — real calls, but the dollar thresholds and escalation triggers are written down for you, which is what separates a 3 from the 8-10 of an adjuster who sets the settlement figure.
Has AI actually changed your work?