3 reported item(s) · 2 at deployment stage
· most recent Jul 13, 2026
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deployed · Jul 13, 2026 · infobae.com
Infobae reports Taco Bell has deployed AI voice ordering across 890 locations, with reported effects on staffing and customer experience.
Voice AI ordering active in over 890 US drive-thrus across 38 states, in partnership with Omilia, with the partnership extended to scale further across the US system.
NBC News reported the plan to roll out AI drive-thru ordering to hundreds of US locations. Parent company Yum later slowed deployment after customer complaints and after the system was deliberately disrupted by joke orders.