Customer Service Representatives COOKED
Cashiers COOKED
Retail Salespersons EXPOSED
First-Line Supervisors of Retail Sales Workers EXPOSED
Stockers and Order Fillers EXPOSED
The Arkansas Democrat-Gazette reports Walmart is training employees on AI tools with the stated aim of improving customer service.
Reported that Walmart has removed self-checkout machines at another of its stores, citing theft, restoring staffed checkout lanes.
Geekspin reports customer backlash over changes Walmart has made to its self-checkout rules and access at stores.
CEO Doug McMillon says the company will hold its global headcount at roughly 2.1 million over the next three years while forecasting revenue growth from wider AI adoption — growth without hiring rather than layoffs. He states AI "is going to change literally every job", that some roles will go and others be created, and that the company will "put people in front of people" in customer-facing work.
Retail Customer Experience reports Walmart altered its checkout configuration at New Jersey stores, affecting the mix of staffed and self-checkout lanes.
Retail Customer Experience reports Walmart is removing or reducing self-checkout lanes in some stores and returning to staffed registers.