← Risk register SOC 33-1099 · reviewed 2026-08-11

First-Line Supervisors of Protective Service Workers, All Other

20,690 US workers · median $76,400/yr · Protective Service

EXPOSED

This title covers supervisors of security officers, lifeguards, crossing guards, animal control and gaming surveillance staff — people who post, brief and correct a physical crew across shifts, then respond in person when something goes wrong. The paperwork half of the job (shift rosters, post orders, incident report drafting, camera log review, training compliance tracking) is squarely in AI's wheelhouse and is already being absorbed by scheduling and video-analytics platforms. What survives is the part that requires a named human standing at the scene: deciding whether to escalate, restrain, evacuate or call police, and owning that call afterward in an investigation or lawsuit.

10-year outlook: Headcount holds roughly flat but the job narrows: the scheduling and reporting layer gets absorbed by software while pay and promotion concentrate in supervisors who can command a scene, train a crew and stand behind a use-of-force call.

US employment, 2021–2025-13.0%
23,78020,690 workers

Most of this decline happened after 2021 — it is not the pandemic dip.

The job count is not the verdict

This line is counted by the Bureau of Labor Statistics — the one figure on this page that isn't a judgement of ours. Headcount moves on demand, offshoring, demographics and the business cycle, and automation is one term among several, often not the loudest.

So a falling line is not evidence that AI did it, and a rising one is not evidence that it won't. Both happen in this register: some occupations resist automation and shrink anyway, others are highly automatable and keep growing.

BLS projection, 2024–2034

+1.6% 21,500 → 21,800 on the projections basis

Growing, and only partly exposed

The BLS expects +1.6% more of these jobs by 2034, and at 59/100 the work is only partly exposed — some tasks are automatable, the core of the job is not. Nothing here is in tension.

Different clocks. The score is what current AI could do to this work today. The projection is how many of these jobs will exist in 2034. Everything between the two — how fast employers actually adopt, whether demand grows in the meantime — is why they can point opposite ways without either being wrong.

~2,100 openings a year on average, including replacing people who leave.

One email if this score changes. Watch as many occupations as you like from the same address — no account, and nothing is sent on a schedule, only when a verdict actually moves.

Also known as — 17 job titles this covers

Titles reported by people doing this work, from the US Department of Labor's O*NET survey. If your job title is here, this page is about your work even though the name doesn't match.

Guard ChiefGuard SupervisorSecurity ManagerCaptain of GuardsSecurity DirectorMuseum Security ChiefHead of Loss PreventionLoss Prevention OfficerAnimal Control SupervisorInternal Security ManagerSecurity Guard SupervisorPlant Protection SupervisorStore Loss Prevention ManagerDog License Officer SupervisorAnimal Cruelty Investigation SupervisorTransportation Security Administration Screener SupervisorTransportation Security Administration (TSA) Screener Supervisor

This is a catch-all code, not a single job

The BLS uses First-Line Supervisors of Protective Service Workers, All Other for work that doesn't fit any named occupation, so it covers roles that have little in common with each other. Two consequences worth knowing before you read anything below:

If a more specific occupation on the register describes what you actually do, that page is the one to trust.

Score — 59/100 resistance

Holding it up: embodiment (15/20). Weakest point: liability shield (6/20).

Five dimensions, 0–20 each, summed. Higher means more protected. The arithmetic is shown so you can check it: 12 + 15 + 6 + 11 + 15 = 59. · Scored 2026-08-11, and re-examined when evidence accumulates rather than on a schedule.

Task resistance 12/20

Mixed — a routine tier and a judgment tier Roughly half the shift is rosters, post-order updates, incident-report drafting and camera-log review that scheduling and video-analytics platforms already generate, but the other half — walking the posts, briefing a relief crew face-to-face, correcting an officer who is freezing on a hostile subject, and being physically present at the incident — has no software substitute, which puts it mid-band rather than at 6 or at 16.

Embodiment 15/20

Hands-on in uncontrolled environments You are on your feet in parking structures, pool decks, casino floors, school crossings and animal-control calls where the environment is uncontrolled and the variable is a person or an animal behaving unpredictably; it stops short of 18-20 only because a meaningful share of the shift is spent in a monitoring station or office writing up what happened.

Liability shield 6/20

Certification preferred, not legally required Most states require only a guard-card or unarmed/armed security registration and a few hours of training — no professional licence that names you personally, so the contract security firm or the property owner absorbs the negligent-security suit while your exposure is termination and a revoked card, hence 6 rather than the 11+ a licensed peace officer carries.

Trust premium 11/20

Some relationship component Clients keep you because the account manager knows your name and your officers will actually show up sober and in uniform for you, which is real relationship capital — but the security contract is rebid on price and post coverage, and a replacement supervisor can inherit the site in a week, so the relationship is a retention factor rather than the product itself.

Judgment & accountability 15/20

Exists to be accountable for ambiguous calls The call to restrain, evacuate, pursue, use force or hand off to police is made in seconds with incomplete information and no supervisor above you on site, and you will defend that decision in an internal investigation, a police report and possibly a deposition; it lands at 15 rather than 18 because post orders and client protocols pre-define a large portion of your responses.

Confidence: medium · reviewed 2026-08-11 · how scoring works

What this job involves — and which parts are yours

The verdict above describes this occupation as a whole. Almost nobody does the typical version of a job — tick what's actually in your week and see how your own mix sits.

AI already does these at usable quality

These still need a person

Active moats on the surviving side: embodiment, judgment, trust

How to future-proof this job

All 35 skills ranked by how many jobs they open →

What would move this back up — beyond any one person

The moves above are yours to make. This is the other half: what would have to change in the world for the occupation itself to score higher. None of it is in any one person's gift, but it is where the floor actually comes from. Scores here are not a one-way ratchet. Only two of the five dimensions — task resistance and embodiment — track what machines can do. The other three track law, what buyers will pay for, and who is answerable, and those move in both directions, often in response to the same pressure AI creates. If every lever below landed, this occupation would score around 72/100 — SAFE.

4 specific changes that would raise this score
  • already happening judgment accountability +3

    Task-mix shift plus doctrine: as video analytics generate far more alerts than a crew can act on, the supervisor's day becomes triage of ambiguous flags and use-of-force/evacuation calls. If agency policy or a court ruling (following the deliberate-indifference and negligent-security lines) fixes the on-scene supervisor as the accountable decision-maker for acting on an algorithmic alert, and body-cam/after-action review formally names that supervisor, the ownership of consequential ambiguous calls deepens.

  • already happening task resistance +3

    Genuine two-tier job: once rostering, post-order generation, camera log review and training-compliance tracking are absorbed by platforms (Trackforce, Silvertrac, Ambient/Verkada analytics), the residual day is briefing and correcting humans, de-escalation coaching, and scene command — which current systems cannot do at usable quality. Score rises arithmetically as the routine tier leaves, though headcount may fall at the same time.

  • plausible liability shield +5

    State private-security licensing boards (e.g., California BSIS, Texas DPS Private Security Bureau, New York DOS) tightening rules so each guard post/site must have a named, individually licensed 'qualifying supervisor' who signs use-of-force reviews and incident reports, with personal license exposure — plus contract-guard clients or insurers requiring that a licensed supervisor countersign any AI-generated incident narrative before it enters the record. Also live in motion: state bills requiring human review of automated video-surveillance flags before an intervention.

  • plausible embodiment +2

    Little upward route from capability; a modest rise if drone/robot patrol adoption shifts supervisors toward being the mandated on-foot responder for every robot-flagged event in unstructured space (crowds, water, aggressive animals), as some Knightscope and lifeguard-drone deployments already require a human to close out each alert physically.

The limit. Trust premium has no credible route: contract-security and crossing-guard buyers are procuring on price and coverage, not on the identity of the supervisor, and no client specifically pays extra for a human doing rosters. Gains here are almost entirely liability-driven, and liability rules can also be written the other way — a compliance-certified analytics platform accepted as the system of record would push liability_shield down instead.

These are conditions, not forecasts — what would have to happen, not what will. Specific rules, cases and bills are named so you can go and check whether they exist and where they stand; verify before relying on any of them. Nothing here is legal or financial advice.

Where this work is, and what it pays there

BLS metro figures for 91 areas. The verdict above does not change by city — the rubric judges what the work involves, not where it happens — but pay and headcount do, and the national median hides a very wide range.

Most of these jobs

New York-Newark-Jersey City, NY-NJ 2,010 $86,860 +14%
Los Angeles-Long Beach-Anaheim, CA 810 $94,810 +24%
Washington-Arlington-Alexandria, DC-VA-MD-WV 770 $57,950 -24%
Miami-Fort Lauderdale-West Palm Beach, FL 550 $81,370 +7%
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 450 $59,580 -22%
Dallas-Fort Worth-Arlington, TX 410 $83,050 +9%
Denver-Aurora-Centennial, CO 400 $75,300 -1%
Las Vegas-Henderson-North Las Vegas, NV 390 $77,310 +1%

Best paid

San Diego-Chula Vista-Carlsbad, CA 370 $103,240 +35%
San Francisco-Oakland-Fremont, CA 270 $98,590 +29%
Salem, OR 40 $97,500 +28%

Percentages are against this occupation's national median of $76,400. Counts are jobs in that metro, not vacancies. Metros where the BLS suppressed the cell are absent rather than shown as zero.

Who is actually doing this — nobody, on the record

We have no reported case of a named organisation automating this occupation. Not one deployment, not one announcement.

That is worth saying out loud next to a score of 59. The verdict above is about what the work exposes — what current AI could do to these tasks. It is not a claim that anyone has done it. For this occupation those two things have come apart completely: the capability argument is on this page, and the evidence column is empty.

Read that as a gap in the reporting we can see, not proof of absence — the dispatch runs on English-language feeds and misses plenty. If you know of a case, tell us, or add a field report from inside the job.

Quick take — do you do this job?

Has AI actually changed your work? One tap, anonymous, and the running tally is public. Nothing else is asked of you.

Self-reported and unverified — a sentiment signal, not a survey. One response per person per occupation; you can change your answer.

Field reports — what people say has changed

No field reports yet. A written account takes a paragraph rather than a tap, goes to an editor before it appears, and is the one thing on this page the rubric cannot produce on its own.

File a field report

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