McDonald's

Occupations on the register this touches

Linked from the reporting below. A company appearing here does not mean these roles were cut — it means automation was reported in work these occupations do.

Cashiers COOKED · 23/100

Customer Service Representatives COOKED · 20/100

Food Preparation Workers EXPOSED · 41/100

Fast Food and Counter Workers EXPOSED · 34/100

What has been reported

Every line links to the article it came from. We summarise; we do not reproduce. If something here is wrong or out of date, tell us — corrections ship with credit.

• deployed · Jun 8, 2026 · ABC News - Breaking News, Latest News and Videos

  ABC News reports McDonald's is testing AI voice ordering technology at selected drive-thru locations.

  source · affects Cashiers

• announced · Jun 2, 2026 · Restaurant Business

  Restaurant Business reports McDonald's is again pursuing voice AI for drive-thru order taking after an earlier attempt was discontinued.

  source · affects Cashiers

• deployed · Mar 23, 2026 · Interesting Engineering

  Interesting Engineering reports McDonald's is trialling humanoid robots for customer service functions at locations in Shanghai.

  source · affects Customer Service Representatives

• deployed · Mar 22, 2026 · New York Post

  The New York Post reports McDonald's is testing humanoid robots dressed in staff uniforms in restaurant roles.

  source · affects Food Preparation Workers

• deployed · Sep 20, 2024 · CNN Business · hand-verified

  Completed a chainwide US rollout of self-order kiosks in 2020 and began adding cash-accepting kiosks in company-owned restaurants. CNN reports staff being reassigned to table delivery and a new 'guest experience lead' role rather than cut, and that counter ordering remains available.

  source · affects Cashiers, Fast Food and Counter Workers